Accounting By FirstService Residential

Update: FirstService sent an updated account ledger that appears to explain the discrepancy.

The HOA increased the $220 assessment by $12.45 on October 1, but they didn’t start billing for that amount immediately and later began recouping the money from homeowners. We started paying the full $232.45 before FirstService began billing for it. We pay our bill in advance each month. Therefore, on November 29, we had a credit of $232.45. But on November 30 AND December 1, they added the adjustment of $12.45

I hope it’s another issue of FirstService being confused by payments arriving early, but those who use automatic payment should be aware.

After a long time holding on the phone, because, you know, “Higher than normal call volume,” I spoke to a representative who pulled irrelevant billing from April. I pointed out that the zero balance on November 14 makes a better starting place. She would have none of it so I held longer for a supervisor who said he will look into it.