Cox Communications Makes Offers…Too Late

I’ve been a Cox customer for over 20 years.  I had an old data plan with 150 Mbs which was adequate.  When I canceled the TV service last week they raised my fee for data from $70 to $134.  They said that I lost some “internal” bundle discount which wasn’t on my bill.  Today, I canceled the service, but out of morbid curiosity and a chance to get information for others I listened as they made offers.  I left the modem connected, but off my network so they could see that I still have Cox service (they checked).  This took quite a while and they didn’t get to the 2nd offer until I rejected the first offer and they proposed setting a date for cancelation, but I told them to cancel it today.

1st offer:  Gigabit internet data $90 for two years, then $120, plus two years of Complete Care.

2nd offer:  Keep current data plan for $54 for two years

He said my price had been higher because I had an unlimited data plan.  I said that wasn’t true because my bill says my data cap is 1.25 TB.  He seemed to feign confusion.  I said that these tactics were part of the reason I was leaving.  I said they should be more up front if I ever come back shopping for a plan.