Cox Communications

Cox

TV $119 (no premium channels)

Internet $69.99 (150 Mbps)

Total with fees: $196.94

I called Cox to cancel the TV service. The representative told me that I’d lose my bundle discount. I said I don’t have a bundle discount because Cox dropped it when I canceled the telephone service. She said that I do have a discount. I said there is no longer a discount on my billing statement. She said it is “internal.” Huh? She said that the price of my internet service price will be $133.98. If my new service installation goes well, I’ll cancel Cox entirely next week. As I suspected, the discounts, fees, surcharges etc, are simply phony terms that they use to control the debate with customers. I mention it in case it helps anyone who negotiates with them.